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FAQ

Q: Do all outfits size the same?

A: No, different styles have different fitting sizes. Not all outfits will fit your pet according to the normal size your pet has worn. Please check the size chart for each outfit before purchasing. Also, please consider the suggested body type; he body build type for each dog varies so much that there is no standard size for all breeds.

 

Q: How does shipping work?

A: We pack and ship all products ourselves. Shipping costs are calculated according to the shipper rate provided to us from the shipping company.

 

Q: How can I make a return or exchange?

A: Please contact support@qtpetapparel.com before making any returns or exchanges. We are working on making the return process as easy as possible, but during this launch phase of our business, we will need to proceed this process directly with customers so that all customers are satisfied. To make the process fast and convenient, if you want to make an exchange, we will ask you to purchase your preferred exchanged item on our website, and once we receive your returned item, we will process the refund of that order. We apologize in advance for any inconvenience that this may cause you. 

 

Q: Can my pet be featured on your website?

A: Of course! We'd love to feature any pet wearing our product(s)!. Ask us how you can receive discounts and sponsorships for your pet; you might be able to get free products from us (if you meet the requirements)! Just tag us on Instagram @qtpetapparel or contact us at support@qtpetapparel.com with your photo(s).

 

Q: Do you only sell pet clothes?

A: Right now, we only focus on pet clothes. We want to focus on pet apparel before moving on to other pet products. Make sure to sign up for our newsletter and follow us on social media to get updates on products, promotions and special events!